Terms of Service

Effective date: April 16, 2026

1. Acceptance of Terms

By accessing or using the LVLUP mobile application and website ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use LVLUP. If you are under 18, you must have parental or guardian consent. By using LVLUP, you represent that you meet these requirements.

3. Account Registration

You must create an account to use certain features. You are responsible for keeping your login credentials secure. You agree to provide accurate information and to notify us if your account is compromised.

4. User Content

You retain ownership of content you post (videos, text, images).
By posting, you grant LVLUP a worldwide, non-exclusive, royalty-free license to display, distribute, and promote your content within the Service.
You must not post content that is illegal, harmful, threatening, abusive, defamatory, or infringes on the rights of others.
Completed journey content becomes a permanent highlight and cannot be deleted once the day has passed.

5. Journeys

When you start a journey, you commit to posting daily for the chosen duration. Missed days are permanently recorded. Completed journeys are automatically saved as profile highlights. Journeys with uploaded, time-locked days cannot be deleted.

6. EXP, Support, and Payouts

EXP is LVLUP's in-app currency. 1 EXP = 1 USD cent of support spending power. EXP is purchased via Apple In-App Purchase (iOS), Google Play Billing (Android), or Tap Payments (web). Pricing on iOS reflects Apple's 30% in-app purchase fee.
EXP sent to a creator is held in escrow until that creator's journey completes. If the creator completes the journey, 80% is released to them and 20% is retained as LVLUP's platform fee. If the creator fails (3 missed days) or the journey ends, 100% of the EXP is returned to the supporter's balance automatically.
Refunds of unused EXP balance may be requested once every 90 days, with a $10 minimum. Refunds are processed back to the original payment source (same-card, same-Apple-ID, or same-IBAN policy) for fraud and money-laundering prevention. Apple-initiated refunds are honored under Apple's terms; refunded EXP is debited from your balance and may produce a negative balance until cleared by a future top-up.
EXP credited to a creator from a completed journey is paid out to their bank account on the 15th of each month, automatically routed via Tap Payments (MENA) or Payoneer (international) based on the creator's verified bank details. Minimum payout: $25.
LVLUP is not a bank and does not provide banking, lending, or investment services. EXP balances are stored credits within the platform; they are not legal tender and do not accrue interest. LVLUP holds user funds in segregated operational accounts pending settlement or refund.
LVLUP reserves the right to freeze EXP balances and reverse transactions suspected of fraud, money laundering, or abuse, in accordance with applicable Omani law (Royal Decree No. 28/2009 and Central Bank of Oman regulations).

7. Prohibited Conduct

You may not:

Use the Service for any illegal purpose.
Harass, bully, or intimidate other users.
Attempt to manipulate EXP balances, bypass rate limits, or exploit the support, escrow, or refund systems.
Use bots, scrapers, or automated tools to access the Service.
Impersonate another person or entity.

8. Moderation and Reporting

Users can report content and other users. LVLUP reserves the right to remove content and suspend accounts that violate these Terms, at our sole discretion.

9. Intellectual Property

LVLUP and its branding, design, and code are the property of LVLUP. You may not copy, modify, or distribute any part of the Service without permission.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the fullest extent permitted by law, LVLUP shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We will notify users of material changes via the app or email.

13. Governing Law

These Terms are governed by the laws of the Sultanate of Oman. Any disputes shall be resolved in the courts of Muscat, Oman.

14. Contact

If you have questions about these Terms, contact us at support@lvlup.om.